Patient Participation Group

Are you interested in helping us run the surgery by providing your ideas, suggestions & comments?

If so contact Emmy Butcher 

or Helen Twist 

and join your surgery PPG today!

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Patford House Partnership

The Patford House Partnership was established in 2012 merging Patford House in Calne with Sutton Benger Surgery. We pride ourselves on high quality, personalised health care and we offer a range of services to all of our patients. If you’re new to the area, have a look at our opening times, download a registration form and come and see us.


To protect patients and the public Patford House Surgery will be closed from Monday 23rd March 2020.

Please rest assured that all services will be continued to be offered as normal, including repeat prescriptions and pre-booked appointments which will be conducted either by phone or face to face at Beversbrook Medical Centre with your usual clinical staff.

Patients should contact the surgery by phone 01249 815407 or go to NHS.UK to check your symptoms and follow the specialist medical advice.

Only call 111 if you can’t get online or your symptoms worsen.

Coronavirus (COVID-19)

Coronavirus Update 

Calne and Yatton Keynell practices are planning to give their first Covid-19 vaccinations in early January 2021.  We kindly ask that you do not contact the surgeries regarding this as eligible patients will be contacted directly.  Further details about our plans will be circulated after the Xmas break on the practice websites and social media as they become available


The NHS and Public Health England (PHE) are extremely well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.

Information for the public is available at

You can find the latest information and advice from Public Health England at

Key messages from Public Health England - 12.3.2020

  • if you have symptoms of coronavirus infection (COVID-19), however mild whether you have been in contact or not with a confirmed case or suspected case, stay at home and do not leave your house for 7 days from when your symptoms started.
  • The coronavirus NHS111 symptom checker is available at
  • this action will help protect others in your community whilst you are infectious.
  • plan ahead and ask others for help to ensure that you can successfully stay at home.
  • ask your employer, friends and family to help you to get the things you need to stay at home.
  • stay at least 2 metres (about 3 steps) away from other people in your home whenever possible.
  • sleep alone, if that is possible.
  • wash your hands regularly for 20 seconds, each time using soap and water.
  • stay away from vulnerable individuals such as the elderly and those with underlying health conditions as much as possible.
  • you do not need to call NHS111 to go into self-isolation. If your symptoms worsen during home isolation or are no better after 7 days contact NHS 111 online. If you have no internet access, you should call NHS 111. For a medical emergency dial 999

Why has the advice on self-isolation changed from 14 days to 7 days

The 14 day period is for those who have had exposure to a confirmed case but have not shown symptoms. The 14 days represents the potential incubation period (the time it takes for symptoms to show if you have been infected).

Most people will no longer be likely to transmit the virus 7 days after the onset of symptoms. You do not need to call NHS111 to go into self-isolation. If your symptoms persist past 7 days you should contact NHS 111 online at If you have no internet access, you should call NHS 111.

Use the NHS 111 online coronavirus service if:

  • you feel you cannot cope with your symptoms at home
  • your condition gets worse
  • your symptoms do not get better after 7 days

The online service can be found here

Do not go to a GP surgery, pharmacy or hospital. 

Everyone is being reminded to follow Public Health England advice to:
  • Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
  • Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
  • Avoid touching your eyes, nose and mouth with unwashed hands.
  • Avoid close contact with people who are unwell.


Please fill in a form here so we can issue your your login details enabling you to request medication and to make appointments online.

Access all Areas

Existing patients can enjoy access to our wide range of services at the touch of a button. Whether managing your appointment or ordering a repeat prescription you can now do both without leaving your home.  

                                                         You can view or download our surgery brochure here.

All Online Services - Click Here


Patford House Partnership

Statement of Purpose

Patford's Care Coordinator

Please click here to find out what their role is and

how they might be able to help you


Are you a carer? 

We are proud to announce that Patford has been awarded the Platinum Carer's Award from Wiltshire Carers.

Please let us know or contact Carers Wiltshire for information on support. 

Carers - have you had your flu jab yet?  Please contact reception for an appointment.



Read our newsletter The Patford Post

Information on the government's data sharing initiative - and how to opt out

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Click to apply for online services

  Send us your comments or suggestions







Druggist1 To order your Repeat Prescriptions online CLICK HERE  (you must have registered for SystmOnline to use this)

(Site updated 24/12/2020)
For appointments and prescriptions please use the Online Services link above. Alternatively, just click here.
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